For the quality alert to be enabled, the system requires a minimum of 10 orders per shop – excluding cancelled orders.
Rating; Less than 4*
Incident rate; The number of order lines with at least one incident divided by the total number of accepted order lines. - From 12%
Acceptance time; The average time period between when an order notification is sent to the shop account and when the order is accepted. From 48H
Acceptance rate; The number of accepted orders divided by the total number of orders. - Less than 80%
Refund rate; The number of order lines with at least one refund divided by the total number of accepted order lines. - From 20%
Response time; The average time period in which a shop account responds to a customer's order-related message. - From 72H
Number of autorejected orders; The number of consecutive orders automatically rejected - From 1
Late shipment rate; The number of orders shipped later than the shipping deadline divided by the total number of orders. - From 12%
Please note that these rules might change at any point.