In the article we will explain how to view orders that you will receive via the Jinius Store and how to accept and dispatch them to the customer.
- Once a customer places an order from your store, you will be notified about the order via email. This is also visible in the Mirakl Dashboard:
- To view your Pending Orders, log into Mirakl and click on Orders. All orders are shown here, but you can filter by the status you want, by selecting it in the drop-down menu, then pressing “Refresh” at the bottom of the page.
The orders that you have not accepted, will have “Pending Acceptance” status.
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Once you click on the order, you will be able to either “Accept” or “Reject” each product contained in the order.
If the order has more than one product you can also “Accept all items” or “Reject all items”.
Once you have selected which items to Accept/Reject, press “Update order”.
A few things to have in mind at this point:• Before accepting an order, please check the prices, quantities, and lead time to ship.
• If you take longer than 1 day to respond to an order, the order will get auto rejected. Your shop will be suspended if you have multiple auto-rejected orders.
Important Note: If you have Shopify integration enabled, the order will be accepted automatically after a few minutes, so you should not manually accept the order.
- Once you accept the order, the status will change to “Debit in progress” and the debiting process will commence i.e. JCC will debit the customer’s account. At this point you need to wait until the order status changes to “Shipping in Progress”, which usually takes 10-20 minutes.
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Once the status of the order changes to “Awaiting Shipment”, log into your Jinius Business account using your Business email address and password.
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Click on the Marketplace tab > Deliveries, to be redirected to the Delivery Management page.
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Within the Delivery Management page, you will find all the orders that have status “Awaiting shipment” i.e. all orders that have been accepted and the debiting process has been completed. You can search an order by:
a) Order ID (eg. 0065306-A)
b) From Created date
c) To Created date -
Each order may have different order statuses:
a) Pending creation of waybill : you haven’t created a waybill
b) Waybill created : you have created a waybill
c) ACS notified : ACS has been notified to come to pickup the specific order -
To create a waybill (shipping label), click on the “+” sign. A modal will open where you will be able to choose, if applicable, the address that ACS will pick up the order from. Then click the submit button.
Important Note: the default selected address is the that was defined when you created your Jinius Store. If you have business units with addresses, these will be displayed under the “Available addresses” section.
If the address is incorrect and you don’t know how to add the right address, please contact Jinius Support at merchants@jinius.com.cy. -
Once you click the submit button, the waybill will automatically be downloaded and you need to print it and attach it to the package. Also, the status of the order will change to “Waybill Created”.
In case you did not save or print your waybill, click the download button to download it again by pressing the highlighted button below.
If you have multiple Orders, repeat this for all of them to create waybills for each one. -
Once your waybills have been printed and added to your packages, notify ACS by clicking on the "Notify ACS" button:
Once you press it, choose the Pickup Address you want ACS to come to and the date and time slot you prefer:
Important Note: if you have multiple shops/locations and you have multiple orders for more than one locations, you need to press the "Notify ACS" button for each location that has Orders than need picking up by ACS.
ACS will then be notified to pick up the order on the Date and Time you selected. If you have any issues, please contact our support team at merchants@jinius.com.cy.