**To activate the automatic suspension rules, the system requires a minimum of 10 orders per shop – excluding cancelled orders.**

**Rating;** Less than 3*

**Incident rate;** The number of order lines with at least one incident divided by the total number of accepted order lines. - From 15%

**Acceptance time;** The average time between when an order notification is sent to the shop account and when the order is accepted. From

72H

**Acceptance rate;** The number of accepted orders divided by the total number of orders. - Less than 75%

**Refund rate;** The number of order lines with at least one refund divided by the total number of accepted order lines. From 25%

**Response time;** The average time period in which a shop account responds to a customer's order-related message. - From 96H

**Number of auto-rejected orders;** The number of consecutive orders automatically rejected - From 2

**Late shipment rate;** The number of orders shipped later than the shipping deadline divided by the total number of orders. - From 15%

Please note that these rules might change at any point.